Showing posts with label distributor. Show all posts
Showing posts with label distributor. Show all posts

20180728

Artists Thoughts: It was then that we followed our hearts



It was a Friday morning when we received an order for a guitar urn with an engraving.  This particular order came through a third-party online distributor who lists our products on their website.

It was the next morning when the distributor emails us about a misunderstanding with the production time/our schedule... the family who ordered it was under the impression it would arrive within a couple days. Our current work flow is 2-3 weeks for the production and personalization of an order. We informed the distributor that we could process the order on rush for a fee, but she opted not to do the expedited production.

It was at this point we became curious about the situation. We looked up the deceased's name online to see if we could discover more information.  We were able to find public posts on social media referencing the tragic accident which took the man's life.  There was an immense outpouring of shock, sympathy and love for this man who had a great impact in his community. Within the posts, we learned that the family was planning a memorial service for that Wednesday evening.

It was then that we made the decision to do whatever it takes to get this order to the family in time. We were inspired to help the family's situation. Regardless of whether the distributor would pay the rush fee, we would expedite the order as fast as we could.

It was over the course of the next 48 hours, that we "pulled out all the stops" and processed the guitar faster than we had ever done before. We worked through the first night and had accelerated our processes enough to get it into the kiln 24 hours after we cast it.

It was Sunday afternoon when we notified the distributor that we looked up the family's situation, the accident, and that were working on getting it out for the Wednesday service.  Seemingly unconcerned, the distributor told us it was fine to get it out later, that the family was ok with getting it after the service, and to send it ground delivery.

It was then that we remained committed to our goal and doing the right thing for the family. It was in the kiln already, so we continued forward. The kiln takes approximately 12 hours to fire and cool down.  As soon as we were able to pull it out of the kiln, we began painting the guitar...and again, worked throughout the second night. 

It was Monday morning that we received a message through our Etsy store.  A customer was inquiring about a guitar urn.  They weren't concerned about having an engraving, but really just wanted to have guitar urn by Wednesday, and to please call.  Rob returned the call right away. After hearing the man's plea, Rob asked if it was the same family that had ordered through the distributor...and, in fact, it was the same family.  The family was discouraged with the distributor's stated timeline, and were seeking out another piece that was ready to ship.

It was at this moment that Rob was able to reassure the man that we had been working on their loved ones personalized guitar with engraving.  Rob told him how we found their story online, read about the accident, and made the decision to rush them their order. He was able to tell the family "we're overnighting it today and it will be there tomorrow." They were blown-away and very grateful by our initiative and efforts.

It was that Monday afternoon that we were able to bring this family comfort during a very distressing time.  It was that Monday afternoon when we knew we made the right decision to follow our hearts.

It was that Tuesday when it arrived safely to the family.



guitar urn for human ashes


20150423

Fishing Around and Reelin'em In

We now have our YURNS listed with 6 distributors!....and...
Our YURNS can now be found at Distinctive Life! You may have seen Distinctive Life on the Dallas/Houston/Austin news....they are not your typical Funeral Home, and we are excited to be working with them......www.distinctivelife.com/see-the-difference/


A photo posted by YURNSbyMorzArt (@morzart) on

20150203

Online Resellers Feature Our Urns





Novelty Urns: Behind the Scenes


The creative process for the artisans behind these unique urns comes from a place of authenticity and relating to everyday people. They look for the simple things that bring joy. The urns are subjects that represent people's passions and interests, reflecting their individuality and honor a life well-lived.

Each of these urns is a work of art produced solely by the team of two artisans. Their hands-on approach produces artisan quality sculptures that will vary slightly from piece to piece. No two will ever be exactly alike creating an heirloom-quality, unique work of art.

With a subject in mind, the artisans strive to create an iconic sculpture by modeling a clay representation. When they are satisfied with their model, they create a plaster mold of it. With a mold they employ a traditional slip-cast method to produce a hollow-bodied clay vessel.

Once the slip sets up in the mold and the clay piece is removed, the unfired clay or “greenware” is shaped, added to and refined as needed. At this stage, the artisans place high-temperature wire hangers into the clay body for wall-mounted pieces and hand cut the vessel’s opening for the inurnment hatch.

Once the greenware sculpting is complete, the piece air dries and is fired in a kiln to temperatures nearing 2000°F. The application of extreme heat to the clay body causes a chemical and physical reaction creating a permanently hardened material. The urns are hand-painted either before or after the kiln fire. A variety glazes or oxide washes are used in combination with acrylic paints, metallic waxes and a sealer to create the finishes of each product. Each urns takes about five to seven days from cast to finish.

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