Best customer service...all at a time of heartache - Five-Star Review

BEYOND AWESOME!!!...Connecting beyond the purchase

When given the opportunity, we love to connect with families.

It is hard to know everything our customers are going through following the death of their loved one. Often, we can only imagine the profound loss they are experiencing. When communicating with customers, we just allow that space to unfold how it needs to for those in mourning. 

Sometimes there is no communication beyond the email order, and that's certainly understandable. However, other times we have the chance to connect and collaborate ideas with the customer....we truly value these opportunities. It touches our hearts deeply when we can learn more about who the YURN is remembering.

Recently, we had a wonderful experience getting to know more about Mark through his wife Diane.  She shared photos and opened up to us about the great health challenges he experienced preceding his death....she told us about their 30 year relationship, his love for music, their travels together, their devotion to fostering hundreds of pets through the years, and how she loved to make him laugh.

She wanted his guitar YURN to be a perfect expression of him and her love for him.  We shared with her the different personalizations we could do to make it a unique and special piece.  We added a handwritten note with his frequent "Love you today" sentiment to her...a line from his favorite song along with his signature...her "Eternal Love" expression for him...his name and dates....and even painted it to match his favorite Martin guitar.

To be of service to her is a blessing to us. These opportunities to touch each others lives in a loving and heartfelt way is what it's all about, and we'll remember this connection always.

Handwitten Notes to Personalize - "Love Dad"

A pair of guitar YURNS we did for two sisters in Tennessee...these memorials for their dad were engraved with his handwritten sentiment "Love Dad". www.awesomeurns.com #guitar #cremation #urn #funeral #art #sculpture #personalized #love #dad #musician #sisters #remembrance

A post shared by www.AwesomeUrns.com (@yurns.by.morzart) on Apr 12, 2017 at 10:53am PDT

BEST customer service I've EVER been given....Five-Star Review

Just finished engraving this handwritten inscription & song lyrics...written by a father to his daughter, taken from his handwritten notes. www.awesomeurns.com #unique #guitar #cremation #urn #clay #personalized #honor #songwriter #handwriting #specialtouch #funeral #art #penmanship #engraving #love #dad #memorial

A post shared by www.AwesomeUrns.com (@yurns.by.morzart) on Apr 10, 2017 at 9:04am PDT

The Power of Personalization: Lefty, Cut-Away Washburn

This custom guitar memorial is bound for Australia. We collaborated with the customer to create this special remembrance piece for her dad. It is inspired by his left-handed, cut-away Washburn that he loved so much. 

It reads,
Stairway to Heaven
Dad (with flame design)
21.02.68 - 21.12.16

We received this kind note from his daughter:

"Thank you both it's absolutely beautiful!... I'm absolutely blown away at the outcome, it's truly amazing the work you do. I'm so grateful to have found you, I'd spent days searching for something to celebrate my dads passions in life, and you've delivered so much more than I'd ever expected...It's unbelievable the work and attention to detail. Thank you so much for creating such a wonderful memorial for my dad. It has so much character, he would have loved it and I certainly do. I'm absolutely over the moon. Thanks again Jamaica and Rob, you've truly outdone yourselves."    - Bethany S.

I felt as though I was not their customer, but a close friend...Five-Star Review

Corporal Steven P. Fuschini, USMC

FIVE-STAR REVIEW

"I scoured the internet looking for an urn that would represent my brother who passed away last year. When I saw the guitar Yurn by MorzArt I knew I'd found the one.
Jamaica and Rob were absolutely remarkable. They took one of the hardest things I'll have to do in life and made it so meaningful. From their interest of my wishes in the creation of the Yurn to their eagerness to work with me on payment, Jamaica and Rob showed much kindness and understanding and I felt as though I was not their customer, but a close friend.
When I received the finished Yurn it was 100% as unique as my brother.
Thank you for everything, Jamaica and Rob."  - Lindsay E

It Completely Represents Him!...Recommended 100% Five-Star Review

Jesus "Chuy" Jauregui

Jan. 3, 1993 - June 14, 2016

FIVE-STAR REVIEW

"We got the guitar YURN made for my youngest brother. It is absolutely beautiful!! It completely represents him!
Thank you YURNS by MorzArt!! Your work is amazing!! I recommend them 100% to anyone who is looking for a piece of art to honor your loved ones."  - Tania M.

Quite Magnificent...Handwritten Notes to Personalize

On a recent order for a "Guitar Picker" YURN, we were asked to include very special and sentimental engravings.  The customer had sent to us handwritten notes from her husband who recently passed.  She asked for us to take an element from 3 separate notes and combine them into one inscription that reads, "Love My Bunnie", signed "Johnny", with a little drawing of a baseball cap that he was known to always wear.

We love adding these unique and sentimental elements, that mean so much to those grieving such great losses. For years to come, she will be able to look at his memorial and see the small reminder of the sweet love they shared together.

She shared with us stories and pictures of her late husband, and our experience with working with her on this piece was truly an honor.  We feel grateful to have these connections with those who purchase our art and think it is amazing to be a part of his tribute.

"The guitar is quite magnificent!  I think it will be the absolute best way to honor him and display his ashes...I was overwhelmed with a multitude of emotions...

It is a very strange feeling to be so happy with something that has been created for something so deeply heartbreaking.  Although I absolutely & totally think that the guitar is stupendous, it feels wrong to like it because if John were alive, I wouldn't need it and I'd rather not need it.  If that makes any sense at all.

Regardless of what I am feeling, your creation is a masterpiece.  I am very happy with the quality of your craftsmanship and also with your kind hearts and loving souls."   -Sandie H.

Gift for Helping Those Who are Grieving...His Last Guitar

"You folks made a beautiful urn ( the guitar ) for my husband last month. I call it his last guitar. He dearly loved playing and teaching guitar ( taught our son, and the grandkids and a couple friends ). I was going to settle for regular type of urn and then found you guys. I can`t tell you how much my family and love what you have made for us. It makes it hurt just a little bit less to see the guitar, you did a beautiful job. Thank you so much. You have a GOD given gift for helping those who are grieving feel better about where they put the ashes of their loved one. Thank you and GOD BLESS."  -  Kay K.

Personalization is a Paramount Premium

 

Five-Star Etsy Review

 "I'm a funeral director and I just hit a home run with my family (client) because of MorzArt! Thank you Rob & Jamaica for your energy and efforts. I enjoyed getting to know you. I look forward to continued partnership. Thank you for understanding that personalization is a paramount premium in our industry." -  Vinson O.